FAQs

General Questions:

 

What are your payment methods?
We offer a variety of secure payment options for seamless purchases:

Credit/Debit Cards: Visa, Mastercard, American Express, and Rupay.

Net Banking: Direct payments via our secure gateway (popular in India).

Mobile Wallets: PhonePe, Google Pay, Paytm, BHIM.

Cash on Delivery (COD): Pay in cash when your order arrives.

Do you offer gift wrapping?
Yes! We provide elegant, eco-friendly gift wrapping at no extra cost—perfect for thoughtful gifting.

What is your return policy?
We stand by our craftsmanship. If unsatisfied, return most items within 48 hours of delivery. Exclusions apply (e.g., custom orders). Details in our Refund Policy.

How long does shipping take?

• Standard Shipping: Delivered within 96 hours.

Do you offer international shipping?
Currently, we ship only within India. Stay tuned—we’re exploring global options!

What is your ceramic made of?
Our pieces are crafted from premium, ethically sourced ceramics:

1. Stoneware & Porcelain: Durable, heat-resistant, and ideal for daily use.
2. Eco-Friendly Glazes: Non-toxic, food-safe, and free from harmful chemicals.
3. Handmade Integrity: Each piece is artisan-crafted for uniqueness and quality.

How do I care for my ceramic?

1. Cleaning: Handwash with mild soap; avoid abrasive scrubbers.
2. Heat Resistance: Most items are microwave- and oven-safe (check product details).
3. Storage: Stack carefully with soft cloth between pieces to prevent scratches.
4. Glaze Care: Avoid sudden temperature changes to preserve finishes.

 

Ordering & Account Questions:

 

How do I create an account?

1. Visit Our Website: Go to www.potterybazaar.co.

2. Click "Sign Up": Look for the "Sign Up" or "Create Account" button at the top right corner.

3. Enter Your Details:

   • Provide your email address and create a secure password.

   • Add your full name and contact information for smoother order processing.

4. Verify Your Email: We’ll send a verification link to your inbox. Click it to activate your account.

How do I track my order?
Stay updated on your order’s journey:

Log In: Visit POTTERYBAZAAR.co and sign in.

Order History: Navigate to “My Orders.”

Track Status: Check real-time updates like “Processing,” “Shipped,” or “Delivered.”

Tracking Number: Use this on the courier’s website for live updates.
Need help? Contact us anytime!

Can I cancel my order?

1. Before Shipping: Cancel via your account or by contacting us.
2. After Shipping: Initiate a return upon delivery.

How do I use a discount code?

At checkout, enter your code in the “PROMO CODE” field.

Click “Apply” to see discounts reflected in your total.

Complete payment—enjoy your savings!

What should I do if I receive a damaged item?
We’re here to help!

Contact Us Immediately: Email help@potterybazaar.co or call 6203450440.

Provide: Order number, damage description, and photos.

Return Process: We’ll send a prepaid return label and resolve with:

• • Full Refund (including shipping).

  • Replacement (if available).

  • Store Credit for future purchases.

 

Product-Specific Questions:

 

How do I know what size planter/home decor/dinnerware to get? (Include a sizing guide or instructions)

Product Descriptions: Detailed dimensions, capacity, and usage tips are listed.

Need Help? Chat with us for personalized recommendations.

Are your ceramics handcrafted or mass-produced?
Every piece is handcrafted by skilled artisans, ensuring unique designs and meticulous attention to detail.

Will the colors of the ceramic look exactly like the pictures on the website?
We use professional photography to capture true colors, but slight variations may occur due to screen settings. For accuracy:

• View images on multiple devices.

• Check customer reviews for real-life photos.
  Still unsure? Ask us for more details!

Are your products guaranteed?
Yes! We offer a 1-year warranty against defects in materials or craftsmanship. Normal wear and tear excluded. Learn more in our Warranty Policy.